Refund & Return Policy

Effective Date: [Insert Date]
Website: http://dateshill.com
Business Name: M/S DATES HILL

1. Overview

At M/S DATES HILL, we take great care to ensure our dates are fresh, high-quality, and packaged securely. Since dates are a perishable food product, we generally do not accept returns once an order has been delivered, except in certain conditions outlined below.

2. Eligible Refund/Return Conditions

We will accept a return or offer a refund/replacement only if:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The product was spoiled or of poor quality upon arrival.

📌 Note: You must notify us within 24 hours of delivery for any of the above issues, with clear photos as proof.

3. Non-Returnable Items

We cannot accept returns or offer refunds if:

  • The product was opened and partially consumed.

  • The product was stored improperly after delivery.

  • More than 24 hours have passed since delivery.

4. Refund Process

If your claim is approved:

  • Refunds will be processed to your original payment method within 5–7 business days, or

  • We may offer a replacement shipment at no extra cost.

5. How to Request a Refund/Return

To request a refund or return, please contact us within 24 hours of delivery:
📧 Email: info.dateshill@gmail.com
📞 Phone: 01305934499
Include:

  • Order number

  • Description of the issue

  • Photos showing the problem

6. Delivery Issues

If a delivery is delayed due to courier company fault, we are not responsible for spoilage caused by the delay, but we will assist you in contacting the courier to resolve the matter.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

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