Privacy Policy
Effective Date: May 8, 2026
Last Updated: May 8, 2026
1. Introduction
Welcome to DatesHill (“we,” “our,” or “us”). We operate the website https://dateshill.com (the “Service”) and the official Facebook Page “DATES HILL,” along with our automated customer service system that integrates with Facebook Messenger, Facebook Page comments, and WhatsApp Business.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our Service through our website, Facebook Messenger, Facebook Page comments, WhatsApp Business, and other communication channels.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information from Facebook
When you interact with our Facebook Page or send us a message via Facebook Messenger, we collect:
- Your Facebook Page-Scoped ID (PSID)
- Your name as displayed on your Facebook profile
- Messages you send via Facebook Messenger
- Comments you post on our Facebook Page posts
- Voice messages and images you send to us
- Your public profile picture (if available)
2.2 Information from WhatsApp Business
When you contact us via WhatsApp, we collect:
- Your WhatsApp phone number
- Your WhatsApp display name
- Messages, images, and voice notes you send us via WhatsApp
- Order information shared during WhatsApp conversations
Important: We will only send you WhatsApp messages if you have first contacted us or have explicitly opted in to receive messages from us. You can opt out at any time by replying “STOP” or contacting us directly.
WhatsApp Data Use Limitation: Any data obtained from WhatsApp interactions is used solely to support messaging with you and fulfil your orders. We do not use WhatsApp conversation data for advertising or any other purpose beyond direct customer support and order management.
2.3 Information You Provide
When you place an order or contact us, we collect:
- Full name
- Delivery address
- Phone number
- Email address
- Payment information (processed by third-party payment gateways)
- Product preferences and inquiries
- Any other information you voluntarily share with us
2.4 Automatic Information
When you visit our website, we automatically collect:
- IP address and approximate geographic location
- Browser type and device information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries via automated replies on Facebook Messenger, Facebook Page comments, and WhatsApp Business
- To process and deliver your orders
- To provide customer support
- To send order confirmations and delivery updates
- To send follow-up messages and request reviews after delivery (WhatsApp only, with opt-out available)
- To improve our products and services
- To comply with legal obligations
- To prevent fraud and ensure security
4. Artificial Intelligence and Automated Processing
We use artificial intelligence (AI) technology — specifically Google’s Gemini AI model — to provide automated responses to your messages and comments across Facebook Messenger, Facebook Page, and WhatsApp Business. This means:
- Your message content is processed by AI to generate appropriate replies
- Your conversation history may be temporarily stored to maintain context within a single conversation session
- AI responses are based on our product information and business policies only
- Voice messages may be transcribed using AI transcription services
- Images you send may be analyzed using AI vision models
Important (WhatsApp): Our WhatsApp automation is a business support bot — for order inquiries, product information, and customer service only. It is not an open-ended AI assistant. In compliance with Meta’s WhatsApp Business Platform policies (effective January 2026), our bot performs clearly defined business functions only.
We do not use your personal information to train AI models.
5. How We Share Your Information
We do not sell your personal information. We may share information with the following categories of recipients:
5.1 Service Providers
- Meta Platforms, Inc. — for Facebook Messenger, Facebook Page, and WhatsApp Business Platform integrations. WhatsApp LLC acts as a data Processor for WhatsApp message data on our behalf, subject to the WhatsApp Business Data Processing Terms.
- Google LLC — for AI processing via Gemini API
- Qdrant Solutions GmbH — for product knowledge vector storage
- Google Workspace — for order management via Google Sheets
- Payment processors — for transaction processing
- Delivery partners — for order fulfillment
- Hosting providers (Hostinger) — for website and application hosting
5.2 Legal Requirements
We may disclose your information if required by law, court order, or valid government request, or to protect our legal rights.
5.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Facebook and WhatsApp Platform Compliance
When you interact with us via Facebook or WhatsApp:
- We use Facebook’s official Graph API and Messenger Platform to receive and respond to your messages and comments
- We use WhatsApp Business Platform (API) to receive and send WhatsApp messages
- We comply with Meta’s Platform Terms, Developer Policies, and WhatsApp Business Messaging Policy
- Your data is also governed by Meta’s Privacy Policy: https://www.facebook.com/policy.php
- Your WhatsApp data is governed by WhatsApp’s Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
- You can revoke Facebook app access through your Facebook account → Settings → Apps and Websites
- You can block our WhatsApp number at any time directly from WhatsApp
- We only request the minimum permissions necessary to provide our service
7. WhatsApp Opt-In and Opt-Out
We only message you on WhatsApp if:
- You first initiated contact with us via WhatsApp, or
- You explicitly opted in to receive messages from us
To opt out of WhatsApp messages from us, you may:
- Reply “STOP” to any of our WhatsApp messages
- Contact us directly via email or phone (see Section 14)
- Block our number directly in WhatsApp
After opting out, we will only send messages strictly necessary to complete an existing order.
8. Data Retention
We retain your information for the following periods:
- Conversation history (Facebook/WhatsApp): Up to 30 days for customer service quality
- Order information: As required by Bangladesh tax and business laws (typically 6 years)
- Marketing data: Until you opt out or withdraw consent
- Website analytics: Up to 26 months
After retention periods expire, we securely delete or anonymize your data.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing of your information
- Opt out of marketing communications at any time
- Withdraw consent for data processing
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details in Section 14.
10. Data Security
We implement reasonable security measures to protect your information:
-
- Encrypted data transmission (HTTPS/SSL)
- WhatsApp end-to-end encryption for all WhatsApp messages
- Secure third-party service providers with their own data protection standards
- Access controls limiting data access to authorized personnel only
- Regular security reviews and updates
11. Children’s Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete such information.
12. International Data Transfers
Your data may be processed in countries other than Bangladesh, including:
- European Union (Qdrant Cloud servers)
- United States (Google services, Meta/WhatsApp servers)
- Other countries where our service providers operate
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated “Last Updated” date.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
M/S DATES HILL
Website: https://dateshill.com
Email: info@dateshill.com
Phone: +8801305934499
Facebook: https://www.facebook.com/Dateshillbd
Address: House : 28/6, Kawlar Uttar Para, Dakshin Khan PS, Dhaka-1230, Bangladesh
16. Legal Compliance
This Privacy Policy is designed to comply with:
- Bangladesh Information and Communication Technology Act, 2006
- Meta Platform Terms and Developer Policies
- WhatsApp Business Messaging Policy and Business Terms of Service
- WhatsApp Business Data Processing Terms
- General data protection principles and best practices
